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May 31, 2026
HomeAuthorsJonine Baker

Articles by Jonine Baker

About Jonine Baker
Jonine Baker has been researching customer journeys across a broad spectrum of industries for over thirty years.
Her passion is seeing your sales process and team delight clients and increase your profit, while handling every communication with respect, humility and professional eloquence.
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Words and phrases to avoid on a sales call if you work in a call centre
Call Centre Agent Tips

Words and Phrases to avoid on a sales call

August 28, 2019 Last Updated: September 1, 2020
Jonine Baker

We share 10 common words and phrases to avoid on a sales call that will help improve your conversions and deliver increased sales.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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