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September 27, 2026
HomeAuthorsAlex Beckis

Articles by Alex Beckis

About Alex Beckis

Alex is a copywriter and published author with insights and experience in the Contact Centre market. Experience includes writing Contact Centre user help, call scripts, emails, and video scripts, and ghostwriting a book on how to launch and operate a Contact Centre.


Alex provides B2B web copywriting for Australian and N.Z. companies

LinkedIn
How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

July 19, 2017 Last Updated: December 16, 2023
Alex Beckis

Learn how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

POPULAR ARTICLES

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    15 things you didn’t know about working in the Australian call centre industry

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    Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
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    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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How to Boost Employee Engagement

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    Instant Employee Rewards
    April 18, 2018 Last Updated: March 12, 2020
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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