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April 25, 2026
HomeAuthorsAlex Beckis

Articles by Alex Beckis

About Alex Beckis

Alex is a copywriter and published author with insights and experience in the Contact Centre market. Experience includes writing Contact Centre user help, call scripts, emails, and video scripts, and ghostwriting a book on how to launch and operate a Contact Centre.


Alex provides B2B web copywriting for Australian and N.Z. companies

LinkedIn
How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

July 19, 2017 Last Updated: December 16, 2023
Alex Beckis

Learn how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

POPULAR ARTICLES

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    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
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  • The false economy of a customer retention strategy

    False economies of a Customer Retention Strategy

    February 6, 2017 Last Updated: June 21, 2021
    Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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