CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

  • Linkedin
  • Facebook
  • YouTube
  • Twitter
  • Instagram
  • Website
CX Central
  • HOME
  • ABOUT
    • ABOUT CX CENTRAL
    • ABOUT THE INDUSTRY
    • CALL CENTRE CAREERS
    • OUR SPONSORS
    • GUEST AUTHORS
    • LEGAL
      • PRIVACY COLLECTION NOTICE
      • PRIVACY POLICY
      • WEBSITE TERMS OF USE
  • INDUSTRY RESOURCES
    • SUPPLIER DIRECTORY
      • CALL CENTRE OUTSOURCERS
        • AUSTRALIA
        • NEW ZEALAND
        • PHILIPPINES
        • SOUTH AFRICA
        • EGYPT
        • FIJI
        • GLOBAL SOLUTIONS
      • BACK OFFICE OUTSOURCING
        • AUSTRALIA
        • PHILIPPINES
        • INDIA
      • TECHNOLOGY
        • CONTACT CENTRE TECHNOLOGY
        • BUSINESS PHONE SYSTEMS
        • OFFICE PHONES & HEADSETS
        • KNOWLEDGE MANAGEMENT
        • CUSTOMER MANAGEMENT
        • REPORTING & ANALYTICS
        • WORKFORCE OPTIMISATION
      • CONSULTANTS
      • WORKPLACE TRAINING
      • INDUSTRY SERVICES
        • DATA/LIST SUPPLIERS
        • HOLD MUSIC AND MESSAGING
        • INDUSTRY ASSOCIATIONS
        • STANDARDS & CERTIFICATIONS
        • TRANSLATION SERVICES
        • UNIONS
      • RECRUITMENT SERVICES
      • VOICE OF CUSTOMER
      • **ADD YOUR BUSINESS**
    • EVENTS CALENDAR
      • VIEW CALENDAR
      • **ADD YOUR EVENT**
    • ERLANG CALCULATOR
    • TEMPLATES & GUIDES
    • GLOSSARY
    • PHONETIC ALPHABET
    • PODCAST
    • QUIZZES
    • TRIVIA GAMES
  • TRAINING
    • CUSTOMER SERVICE
    • CUSTOMER EXPERIENCE
    • DIFFICULT CUSTOMERS
    • CONTACT CENTRES
      • AGENTS/FRONTLINE
      • TEAM LEADERS
      • MANAGERS
    • WORKPLACE WELLNESS
  • ARTICLES
    • HOW TO
      • IMPROVE ENGAGEMENT
      • IMPROVE THE CX
      • IMPROVE PERFORMANCE
    • EXPERT TIPS
      • CALL CENTRE AGENTS
      • TEAM LEADERS
      • MANAGEMENT
      • EXECUTIVES
      • LEADERSHIP
      • HEALTH & WELLBEING
      • KPIS & METRICS
      • OFFSHORING
      • OUTSOURCING
      • SKILLS AND TRAINING
      • TECHNOLOGY
        • CORE TECHNOLOGY
        • ARTIFICIAL INTELLIGENCE
        • AUTHENTICATION
        • CALL CENTRE ANALYTICS
        • CX TECHNOLOGY
      • LATEST NEWS
        • TECHNOLOGY
        • INDUSTRY NEWS
        • OFFSHORING
        • OUTSOURCING
      • INDUSTRY INFORMATION
        • AWARDS
        • CAREERS
        • CONFERENCES
        • COMMUNITY AWARENESS
    • GLOSSARY
    • GUIDES
      • OUTSOURCING GUIDE
      • TECHNOLOGY GUIDE
    • HAVE A LAUGH!
  • CONTACT
    • CONTACT US
    • ADVERTISING
    • SUBMIT GUEST POST
    • SUBMIT EVENT
    • SUBMIT PRESS RELEASE
  • SUBSCRIBE TO ACXPA
October 17, 2026
HomeAuthorsAlex Beckis

Articles by Alex Beckis

About Alex Beckis

Alex is a copywriter and published author with insights and experience in the Contact Centre market. Experience includes writing Contact Centre user help, call scripts, emails, and video scripts, and ghostwriting a book on how to launch and operate a Contact Centre.


Alex provides B2B web copywriting for Australian and N.Z. companies

LinkedIn
How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

July 19, 2017 Last Updated: December 16, 2023
Alex Beckis

Learn how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

POPULAR ARTICLES

  • The false economy of a customer retention strategy

    False economies of a Customer Retention Strategy

    February 6, 2017 Last Updated: June 21, 2021
    Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
  • Top ten call centre KPIs and metrics

    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • Tips on using Emotion and Logic to increase sales
    Using Emotion and Logic in Sales
    March 3, 2021 Last Updated: May 31, 2025
  • Contact Centre Team Leader Coaching Fundamentals Tips
    Team Leader Coaching Fundamentals
    July 27, 2020 Last Updated: July 22, 2021
  • Tips to improve your call centre coaching skills
    5 powerful tips to improve your call centre coaching skills
    May 10, 2017 Last Updated: July 22, 2021

How to Boost Employee Engagement

  • 3 Golden rules for employee recognition
    3 Golden rules for employee recognition
    January 6, 2015 Last Updated: January 4, 2020
  • How to build a staff rewards calendar
    How to build a staff rewards calendar
    April 14, 2016 Last Updated: January 11, 2020
  • Using gamification in call centres
    How to improve performance with gamification in call centres
    August 19, 2015 Last Updated: December 16, 2023
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
SUBSCRIBE TO ACXPA >

Connect to ACXPA

  • Linkedin
  • Facebook
  • YouTube
  • Twitter
  • Instagram
  • Website
NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

Copyright © 2024 | Phone: +61 3 9492 2871 | CX & Contact Centre Training Courses | Supplier Directory | Contact Centre Outsourcing Guide | Contact Centre Technology Guide