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May 18, 2026
HomeAuthorsAlex Beckis

Articles by Alex Beckis

About Alex Beckis

Alex is a copywriter and published author with insights and experience in the Contact Centre market. Experience includes writing Contact Centre user help, call scripts, emails, and video scripts, and ghostwriting a book on how to launch and operate a Contact Centre.


Alex provides B2B web copywriting for Australian and N.Z. companies

LinkedIn
How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

July 19, 2017 Last Updated: December 16, 2023
Alex Beckis

Learn how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

POPULAR ARTICLES

  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
  • Facts about working in the Australian Call Centre Industry

    15 things you didn’t know about working in the Australian call centre industry

    September 27, 2016 Last Updated: August 13, 2021
    Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • How leaders build teams
    How Leaders Build Teams
    February 11, 2015 Last Updated: July 15, 2020
  • Telemarketing Outbound Calling Tips working in a call centre
    4 Quick Outbound Calling Tips Team Leaders Should Coach
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  • 5 step guide to providing feedback
    Quick 5 step guide to how to provide feedback to employees
    February 22, 2018 Last Updated: July 22, 2021

How to Boost Employee Engagement

  • Tips on how to retain your top performers
    Proven ways to keep your top performers
    January 13, 2020
  • how to improve employee retention in the call centre
    How to improve employee retention
    September 13, 2016 Last Updated: March 13, 2020
  • How to improve positivity in the workplace
    5 Ways to increase positivity in the workplace
    July 10, 2017 Last Updated: January 4, 2020
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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