Craig Borowski is a Market Researcher at Software Advice, covering technology and changing trends in the CRM market, with a focus on customer service, marketing automation and the impact of technology on CRM strategy.
October 12, 2016Last Updated: December 31, 2019 Craig Borowski
Proactive customer support is a term we are starting to hear more often and it promises to deliver an improved level of service for your customers. We explain what it is and why you should be doing it.
