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July 6, 2026
HomeAuthorsPierre de Braux

Articles by Pierre de Braux

About Pierre de Braux

Pierre de Braux is a content strategist at Spirayltics, a full-service digital marketing agency based in Manila, Philippines.


He's worked with a number of clients from operating in industries ranging from business process outsourcing, InfoTech, and lead generation, to HR, SaaS, and consumer goods.


He has a strong passion for all things sales and marketing-related and is on a mission to change the world, one piece of content at a time.

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How to improve your CX using customer journey mapping
How to Improve the CX

How to transform your business with Customer Journey Mapping

November 28, 2016 Last Updated: December 16, 2023
Pierre de Braux

Customer Journey Mapping is the latest weapon in helping businesses identify and transform the customer experience. We explain the methodology behind it and the knowledge you need to get started.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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