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April 28, 2026
HomeAuthorsGlendon Evarts

Articles by Glendon Evarts

About Glendon Evarts
Glendon has over 12 years experience in both NLP (Neuro Linguistic Programming) and contact centres both domestically and internationally.
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The difference between Leading versus managing at work
CX Leadership Tips

The difference of leading versus managing

July 5, 2017 Last Updated: November 24, 2019
Glendon Evarts

We reveal the key differences of leading versus managing in the workplace along with some great tips to ensure you are getting the balance right.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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