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July 27, 2026
HomeAuthorsGlendon Evarts

Articles by Glendon Evarts

About Glendon Evarts
Glendon has over 12 years experience in both NLP (Neuro Linguistic Programming) and contact centres both domestically and internationally.
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The difference between Leading versus managing at work
CX Leadership Tips

The difference of leading versus managing

July 5, 2017 Last Updated: November 24, 2019
Glendon Evarts

We reveal the key differences of leading versus managing in the workplace along with some great tips to ensure you are getting the balance right.

POPULAR ARTICLES

  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
  • Top ten call centre KPIs and metrics

    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

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How to Boost Employee Engagement

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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