A guide to purchasing contact centre technology in Australia
Technology (Core)

Purchasing contact centre technology

If you are looking at purchasing Contact Centre Technology for your call centre we’ve got a handy guide and some additional resources to make it that little bit easier.

Executives

Customer Experience – a new world or a new word?

It seems every other organisation is now appointing a Customer Experience Manager or changing the name of the Customer Service Manager. Customer Experience is the new black! Over the last couple of years I have had the opportunity – through