Tips for working from home post COVID in a call centre
Call centre management tips

Working from Home Post COVID

Working from Home Post COVID is going to present a range of new challenges, especially for those working in contact centres as we reveal in this article.

How COVID-19 has impacted the Australian contact centre industry
Call centre management tips

The impact of COVID19 on contact centres

The impact of COIVD-19 on Contact Centres in Australia has been quite dramatic to say the least – we take a look at what the new normal is and how to plan for it.

A guide to purchasing contact centre technology in Australia
Technology (Core)

Purchasing contact centre technology

If you are looking at purchasing Contact Centre Technology for your call centre we’ve got a handy guide and some additional resources to make it that little bit easier.


Customer Experience – a new world or a new word?

It seems every other organisation is now appointing a Customer Experience Manager or changing the name of the Customer Service Manager. Customer Experience is the new black! Over the last couple of years I have had the opportunity – through