CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

  • Linkedin
  • Facebook
  • YouTube
  • Twitter
  • Instagram
  • Website
CX Central
  • HOME
  • ABOUT
    • ABOUT CX CENTRAL
    • ABOUT THE INDUSTRY
    • CALL CENTRE CAREERS
    • OUR SPONSORS
    • GUEST AUTHORS
    • LEGAL
      • PRIVACY COLLECTION NOTICE
      • PRIVACY POLICY
      • WEBSITE TERMS OF USE
  • INDUSTRY RESOURCES
    • SUPPLIER DIRECTORY
      • CALL CENTRE OUTSOURCERS
        • AUSTRALIA
        • NEW ZEALAND
        • PHILIPPINES
        • SOUTH AFRICA
        • EGYPT
        • FIJI
        • GLOBAL SOLUTIONS
      • BACK OFFICE OUTSOURCING
        • AUSTRALIA
        • PHILIPPINES
        • INDIA
      • TECHNOLOGY
        • CONTACT CENTRE TECHNOLOGY
        • BUSINESS PHONE SYSTEMS
        • OFFICE PHONES & HEADSETS
        • KNOWLEDGE MANAGEMENT
        • CUSTOMER MANAGEMENT
        • REPORTING & ANALYTICS
        • WORKFORCE OPTIMISATION
      • CONSULTANTS
      • WORKPLACE TRAINING
      • INDUSTRY SERVICES
        • DATA/LIST SUPPLIERS
        • HOLD MUSIC AND MESSAGING
        • INDUSTRY ASSOCIATIONS
        • STANDARDS & CERTIFICATIONS
        • TRANSLATION SERVICES
        • UNIONS
      • RECRUITMENT SERVICES
      • VOICE OF CUSTOMER
      • **ADD YOUR BUSINESS**
    • EVENTS CALENDAR
      • VIEW CALENDAR
      • **ADD YOUR EVENT**
    • ERLANG CALCULATOR
    • TEMPLATES & GUIDES
    • GLOSSARY
    • PHONETIC ALPHABET
    • PODCAST
    • QUIZZES
    • TRIVIA GAMES
  • TRAINING
    • CUSTOMER SERVICE
    • CUSTOMER EXPERIENCE
    • DIFFICULT CUSTOMERS
    • CONTACT CENTRES
      • AGENTS/FRONTLINE
      • TEAM LEADERS
      • MANAGERS
    • WORKPLACE WELLNESS
  • ARTICLES
    • HOW TO
      • IMPROVE ENGAGEMENT
      • IMPROVE THE CX
      • IMPROVE PERFORMANCE
    • EXPERT TIPS
      • CALL CENTRE AGENTS
      • TEAM LEADERS
      • MANAGEMENT
      • EXECUTIVES
      • LEADERSHIP
      • HEALTH & WELLBEING
      • KPIS & METRICS
      • OFFSHORING
      • OUTSOURCING
      • SKILLS AND TRAINING
      • TECHNOLOGY
        • CORE TECHNOLOGY
        • ARTIFICIAL INTELLIGENCE
        • AUTHENTICATION
        • CALL CENTRE ANALYTICS
        • CX TECHNOLOGY
      • LATEST NEWS
        • TECHNOLOGY
        • INDUSTRY NEWS
        • OFFSHORING
        • OUTSOURCING
      • INDUSTRY INFORMATION
        • AWARDS
        • CAREERS
        • CONFERENCES
        • COMMUNITY AWARENESS
    • GLOSSARY
    • GUIDES
      • OUTSOURCING GUIDE
      • TECHNOLOGY GUIDE
    • HAVE A LAUGH!
  • CONTACT
    • CONTACT US
    • ADVERTISING
    • SUBMIT GUEST POST
    • SUBMIT EVENT
    • SUBMIT PRESS RELEASE
  • SUBSCRIBE TO ACXPA
July 27, 2026
HomeAuthorsDave Fish

Articles by Dave Fish

About Dave Fish

Dave has 20+ years of applied experience in understanding consumer behaviour and consulting with Global 50 companies. He regularly writes and presents on those topics at conferences and professional publications.


Dave has held several executive positions with MaritzCX, Maritz Research, J.D. Power and Associates, Toyota Motor Sales, and American Savings Bank and is currently the founder of CuriosityCX and SVP for ORC International.

Website Twitter LinkedIn
Choosing the right technology partner for your contact centre
Technology (Core)

8 Tips for choosing the right contact centre technology partner

June 22, 2017 Last Updated: March 14, 2020
Dave Fish

if you are looking to upgrade your call centre tech, we’ve got a vendor agnostic insight into how to choose the right contact centre technology partner.

POPULAR ARTICLES

  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 5 step guide to providing feedback
    Quick 5 step guide to how to provide feedback to employees
    February 22, 2018 Last Updated: July 22, 2021
  • 4 tips for developing effective team leaders in the call centre
    4 Tips to developing effective Team Leaders
    November 27, 2014 Last Updated: July 15, 2020
  • How leaders build teams
    How Leaders Build Teams
    February 11, 2015 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • Instant employee rewards options to reward employees
    Instant Employee Rewards
    April 18, 2018 Last Updated: March 12, 2020
  • Why you need table tennis at work
    8 reasons why you need a table tennis table at work
    June 27, 2017 Last Updated: January 4, 2020
  • 11 Great ideas on how to motivate employees at work
    How to motivate employees at work
    February 12, 2015 Last Updated: November 25, 2019
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
SUBSCRIBE TO ACXPA >

Connect to ACXPA

  • Linkedin
  • Facebook
  • YouTube
  • Twitter
  • Instagram
  • Website
NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

Copyright © 2024 | Phone: +61 3 9492 2871 | CX & Contact Centre Training Courses | Supplier Directory | Contact Centre Outsourcing Guide | Contact Centre Technology Guide