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May 21, 2022
HomeAuthorsSteve Fitzgerald

Articles by Steve Fitzgerald

About Steve Fitzgerald

Steve Fitzgerald is the National Sales and Marketing Manager at Premier Technologies, one of Australia’s leading providers of contact centre and hosted payment and transaction solutions.


Premier addresses real contact centre challenges, to enable companies and their customers to communicate effectively and build lasting relationships.

Website LinkedIn
5 tips for effective training in contact centres
Skills & Training

Five Tips for Effective Training in Contact Centres

July 20, 2017 Last Updated: December 31, 2019
Steve Fitzgerald

We’ve got five tips for effective training in contact centres that will ensure your call centre staff are engaged and delivering a high level of customer service to your customers.

LATEST CX CENTRAL PODCAST

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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How to improve your CX

  • Why the phone channel is still so popular
    Is the phone channel still the most popular?
    June 8, 2017 Last Updated: March 10, 2020
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    4 Key Customer Frustrations with Omnichannel CX
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    Improving Customer Service with SEO
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How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
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    Do Happy Employees Provide Better Customer Service?
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

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POPULAR ARTICLES

Do customers really care about the call centre location?
CX Executive Tips

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Facts about working in the Australian Call Centre Industry
Call Centre Career Tips

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

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