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April 14, 2021
HomeAuthorsSteve Fitzgerald

Articles by Steve Fitzgerald

Steve Fitzgerald
About Steve Fitzgerald

Steve Fitzgerald is the National Sales and Marketing Manager at Premier Technologies, one of Australia’s leading providers of contact centre and hosted payment and transaction solutions.


Premier addresses real contact centre challenges, to enable companies and their customers to communicate effectively and build lasting relationships.

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5 tips for effective training in contact centres
Skills & Training

Five Tips for Effective Training in Contact Centres

July 20, 2017 Last Updated: December 31, 2019
Steve Fitzgerald

We’ve got five tips for effective training in contact centres that will ensure your call centre staff are engaged and delivering a high level of customer service to your customers.

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