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April 28, 2026
HomeAuthorsDonald Fomby

Articles by Donald Fomby

About Donald Fomby
Donald Fomby is an experienced writer who enjoys sharing his knowledge in the form of tips, tricks, and guides. He specializes in customer support, customer experience, and relationships. He’s currently working as an editor at Supreme Dissertations but he’s also very passionate about photography as well.
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6 Tips for writing effective call centre scripts
Call Centre Management Tips

How to Write Effective Call Centre Scripts

February 19, 2021 Donald Fomby

Learn how to write effective call centre scripts with these 6 hot tips that will assist with both inbound and outbound calls.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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