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August 12, 2022
HomeAuthorsDonald Fomby

Articles by Donald Fomby

About Donald Fomby
Donald Fomby is an experienced writer who enjoys sharing his knowledge in the form of tips, tricks, and guides. He specializes in customer support, customer experience, and relationships. He’s currently working as an editor at Supreme Dissertations but he’s also very passionate about photography as well.
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6 Tips for writing effective call centre scripts
Call Centre Management Tips

How to Write Effective Call Centre Scripts

February 19, 2021 Donald Fomby

Learn how to write effective call centre scripts with these 6 hot tips that will assist with both inbound and outbound calls.

LATEST CX CENTRAL PODCAST

  • image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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THANKS TO OUR GOLD SPONSORS

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How to improve your CX

  • Advantages of Multilingual Call Centre Services
    Advantages of Multilingual Call Centre Services
    September 24, 2020
  • No more excuses for the poor phone experiences
    No more excuses for the Poor Phone Channel Experiences
    February 5, 2019 Last Updated: February 14, 2020
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    The Census Hotline Disaster
    August 5, 2016 Last Updated: November 25, 2019

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
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    Do Happy Employees Provide Better Customer Service?
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    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

  • Knosys secures Government Tender March 4, 2022
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POPULAR ARTICLES

The false economy of a customer retention strategy
CX Executive Tips

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Tips on how to manage angry customers
Call Centre Agent Tips

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

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