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April 25, 2026
HomeAuthorsPatrick T Freeman

Articles by Patrick T Freeman

About Patrick T Freeman
Patrick is a business professional with 16 years of strategic experience in workforce management, analysis, business metrics, finance, organisational design, change management and continuous improvement.
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workforce management myths in the contact centre
Workforce Optimisation

10 Call Centre Workforce Management myths

May 18, 2016 Last Updated: December 16, 2023
Patrick T Freeman

Learn more about these 10 workforce management myths and get your call centre performing more efficiently and improve staff engagement.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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