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July 27, 2026
HomeAuthorsLinda Galindo

Articles by Linda Galindo

About Linda Galindo
Linda Galindo is an author, keynote and consultant and one of the few people who can make accountability from top to bottom fascinating and motivating (ok..and the f-word too...FUN.)
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How to retain your top performers at work
CX Leadership Tips

How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020
Linda Galindo

Is all your best talent continually walking out the door? We reveal how to identify and retain your top performers with these 4 great tips and one crucial piece of advice.

POPULAR ARTICLES

  • The false economy of a customer retention strategy

    False economies of a Customer Retention Strategy

    February 6, 2017 Last Updated: June 21, 2021
    Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
  • Do customers really care about the call centre location?

    Does using overseas call centres really matter?

    August 22, 2017 Last Updated: March 11, 2021
    Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

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TEAM LEADERS TIPS

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    Quick 5 step guide to how to provide feedback to employees
    February 22, 2018 Last Updated: July 22, 2021
  • How to ask sales discovery questions
    How to ask sales discovery questions
    January 21, 2021

How to Boost Employee Engagement

  • Using gamification in call centres
    How to improve performance with gamification in call centres
    August 19, 2015 Last Updated: December 16, 2023
  • how to improve employee retention in the call centre
    How to improve employee retention
    September 13, 2016 Last Updated: March 13, 2020
  • how to drive cx values and culture in your business
    How to drive CX Values & Culture
    February 27, 2019 Last Updated: July 28, 2020
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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