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September 27, 2026
HomeAuthorsLinda Galindo

Articles by Linda Galindo

About Linda Galindo
Linda Galindo is an author, keynote and consultant and one of the few people who can make accountability from top to bottom fascinating and motivating (ok..and the f-word too...FUN.)
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How to retain your top performers at work
CX Leadership Tips

How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020
Linda Galindo

Is all your best talent continually walking out the door? We reveal how to identify and retain your top performers with these 4 great tips and one crucial piece of advice.

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Tips on how to manage angry customers

    How to manage angry customers

    May 3, 2018 Last Updated: June 21, 2021
    If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 5 Tips for coaching call centre agents to improve performance
    Tips for coaching call centre agents
    January 29, 2015 Last Updated: July 15, 2020
  • 8 Common Mistakes Made By New Contact Centre Team Leaders
    8 Common Mistakes Made By New Contact Centre Team Leaders
    June 22, 2020 Last Updated: October 11, 2020
  • How to Make Remote Work Engaging and Fun
    How to Make Remote Work Engaging and Fun for Everyone
    January 28, 2021 Last Updated: October 15, 2021

How to Boost Employee Engagement

  • How to build a staff rewards calendar
    How to build a staff rewards calendar
    April 14, 2016 Last Updated: January 11, 2020
  • 25 ideas to reward employees at work
    25 ideas to reward employees that won’t blow the budget
    March 16, 2016 Last Updated: July 16, 2021
  • 6 Tips for motivating call centre agents
    Six best practice ideas for motivating call centre agents
    April 4, 2018 Last Updated: December 30, 2019
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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