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May 18, 2026
HomeAuthorsThomas Glare

Articles by Thomas Glare

About Thomas Glare
Thomas Glare has been running his own data analytics company since 2015. Most of his clients are small businesses looking to improve their numbers. This has given him a lot of experience with data involving customer analytics providing him with in-depth knowledge of how customers think. Thomas likes to write such articles and help other businesses around the globe find answers to questions they didn’t even know they had.
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How to Convert Customer Frustration into Acquisition
How to Improve the CX

How to Convert Customer Frustration Into Acquisition

December 2, 2020 Last Updated: December 16, 2023
Thomas Glare

It takes years to build a reputation and in the digital age, just hours to break it – learn how to convert customer frustrations into a positive.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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