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April 15, 2021
HomeAuthorsCharles Green

Articles by Charles Green

Charles Green
About Charles Green

Charles is an experienced leader and adviser in the banking and financial services sector with over 20 years’ experience in b2b media and business intelligence in retail banking, payments and commercial banking.


Charles is a regular speaker at thought leadership events in New York, London, Singapore, Hong Kong and Australia.

Website LinkedIn
Why you should ignore KPIs to improve your performance
Call Centre KPIs & Metrics

Why you should ignore KPIs to improve your performance

July 3, 2017 Last Updated: November 23, 2019
Charles Green

It may go against common belief but there is a really good reason why you should ignore KPIs to improve your performance.

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