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June 15, 2026
HomeAuthorsCharles Green

Articles by Charles Green

About Charles Green

Charles is an experienced leader and adviser in the banking and financial services sector with over 20 years’ experience in b2b media and business intelligence in retail banking, payments and commercial banking.


Charles is a regular speaker at thought leadership events in New York, London, Singapore, Hong Kong and Australia.

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Why you should ignore KPIs to improve your performance
Call Centre KPIs & Metrics

Why you should ignore KPIs to improve your performance

July 3, 2017 Last Updated: June 18, 2021
Charles Green

It may go against common belief but there is a really good reason why you should ignore KPIs to improve your performance.

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ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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