Philipp Heltewig - Contributing Author on CX Central

March 30, 2025

October 26, 2021 Philipp Heltewig

Learn 6 ways AI can reduce call waiting time that will make your business more efficient and improve customer satisfaction.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.