Doris-Higginbotham | Guest Author on CX Central

August 16, 2026

December 3, 2014 Last Updated: November 30, 2019
Doris Higginbotham

Improve staff and customer engagement in your call centre with these five simple and effective tips you can implement into any business.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.