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July 6, 2026
HomeAuthorsDoris Higginbotham

Articles by Doris Higginbotham

About Doris Higginbotham
Ms. Doris Higginbotham has been President of Canon Information Technology Services, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. since January 14, 2013.
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How to improve staff and customer engagement
Employee Engagement

5 Tips to improve staff and customer engagement

December 3, 2014 Last Updated: November 30, 2019
Doris Higginbotham

Improve staff and customer engagement in your call centre with these five simple and effective tips you can implement into any business.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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