Justin - Contributing Author on CX Central

Melbourne call centre outsourcer Teleperformance to close

Melbourne Teleperformance to close

April 30, 2019 Last Updated: March 13, 2020
Justin

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

Knosys launches cloud knowledge management solution

Knosys brings new cloud solution to call centres

April 4, 2019 Last Updated: January 6, 2020
Justin

Customer services teams are the front line of your business and need to be armed with the tools they need to represent your brand in the best possible way.

Australians Intolerant to Poor Customer Service

February 28, 2019 Last Updated: December 1, 2019
Justin

RingCentral research shows Australia is the least tolerant country to poor customer service with six brands dropped a year as a result of a bad experience.

CSIA 2018 Australian Service Excellence Award Winners

January 5, 2019 Last Updated: December 31, 2019
Justin

The CSIA 2018 Australian Service Excellence Award Winners have been announced recognising best practice and innovation in customer service in Australia.

Infected computer phone scam in Australia

Infected Computer Scam in Australia

November 25, 2018 Last Updated: November 25, 2019
Justin

In 2018 alone over $4.4 million has been lost to the Infected computer scam in Australia. We confirm what it is and how you can avoid it.

Customer Journey Mapping

November 2, 2018 Last Updated: March 16, 2020
Justin

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!