Justin Tippett | Founder of CX Central

The best way to spend breaks between calls when working in a call centre

What’s the best way to spend breaks between calls?

May 19, 2017 Last Updated: July 21, 2021
Justin Tippett

Having breaks between calls when you are working in a call centre may not happen often so we came up with some hot tips to make the most of your free time.

New call centre outsourcer in Sydney formally launches

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

The facts behind the ‘hello can you hear me’ scam

May 10, 2017 Last Updated: October 1, 2020
Justin Tippett

Australian Police have issued a warning about the “hello, can you hear me scam” that is allegedly using the victim’s voice recording to make illegal purchases. We speak to call centre industry experts to find out if it’s actually possible or if it’s a case of fake news.

Australian call centres longest wait times

April 16, 2017 Last Updated: December 16, 2023
Justin Tippett

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

Amazon Connect call centre solution in Australia

Amazon Connect call centre solution now in Australia

March 31, 2017 Last Updated: December 16, 2023
Justin Tippett

The Amazon Connect call centre solution is now available in Australia – here is everything you need to know about the latest contact centre technology.

How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
Justin Tippett

Learn how to create company values with these three tips and examples that will give your employees real clarity on your business purpose and direction.

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: October 7, 2022
Justin Tippett

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.