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May 3, 2026
HomeAuthorsWill Kingston

Articles by Will Kingston

About Will Kingston
Will is a Customer Strategy Consultant at PwC Australia. He started his career with the global management consulting firm Peppers & Rogers and has taken a customer-centric approach to subsequent roles in business, the law and consulting.
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How to create a customer obsessed business
How to Improve the CX

How to create a customer-obsessed organisation

April 20, 2017 Last Updated: August 29, 2021
Will Kingston

Discover the tactics used by leading global companies to transform into a customer-obsessed organisation using these small changes.

POPULAR ARTICLES

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    Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
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    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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