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September 3, 2026
HomeAuthorsWill Kingston

Articles by Will Kingston

About Will Kingston
Will is a Customer Strategy Consultant at PwC Australia. He started his career with the global management consulting firm Peppers & Rogers and has taken a customer-centric approach to subsequent roles in business, the law and consulting.
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How to create a customer obsessed business
How to Improve the CX

How to create a customer-obsessed organisation

April 20, 2017 Last Updated: August 29, 2021
Will Kingston

Discover the tactics used by leading global companies to transform into a customer-obsessed organisation using these small changes.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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