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October 14, 2026
HomeAuthorsChristina Kortesis

Articles by Christina Kortesis

About Christina Kortesis
Christina Kortesis is the head of Marketing for VERSA, a leading digital transformation agency that’s powered by Conversational AI. VERSA help heads of Customer Service Marketing, and Operations to integrate conversational, voice, and AI technologies. VERSA creates better conversations with customers, leading to a superior user experience and brand loyalty.
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Customer Service and the empathy economy
CX Executive Tips

Customer service and the empathy economy 

May 17, 2021 Last Updated: December 16, 2023
Christina Kortesis

We talk to local experts to explore the role of empathy and a blended approach to AI and automated communications for customer service.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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