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June 15, 2026
HomeAuthorsElise Kuchel

Articles by Elise Kuchel

About Elise Kuchel
Elise is the digital marketing specialist at Knosys and has been in the start-up technology sector for over 6 years. With a background in marketing and journalism, she joined the Knosys team early in 2019 to help them tell their brand story and bring their latest knowledge management offering, KIQ Cloud to a wider audience.
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We explore the future of contact centres and how you can prepare for change
CX Executive Tips

Embracing opportunities in contact centres of the future

October 17, 2019 Last Updated: June 28, 2021
Elise Kuchel

Customer expectations and technology are changing quickly so we take a look at the future of contact centres and how to prepare for the changes.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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