Maria Lebed - Contributing Author on CX Central

November 21, 2024

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021