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May 18, 2026
HomeAuthorsMark LeBusque

Articles by Mark LeBusque

About Mark LeBusque
Author of BEING HUMAN and with experience across a wide range of areas from the floor to the boardroom in operations, customer service, sales, human resources, general management and education Mark has a unique ability to get underneath the noise and find the truth in order to allow individuals and organisations to make progress.
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10 Tips for being a more human manager
CX Leadership Tips

Learning to be a Human Manager

April 24, 2015 Last Updated: January 5, 2020
Mark LeBusque

We share 10 expert tips on how to be a more Human Manager using some emotional intelligence and leadership techniques to boost employee engagement.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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