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August 16, 2026
HomeAuthorsMark McDermott

Articles by Mark McDermott

About Mark McDermott

Mark is a dynamic L&D Change Consultant, Account Director and Facilitator/Trainer with over 29 years’ experience in multiple sector/verticals.


Working with businesses to change cultures, Mark helps shape companies strategic learning challenges by articulating what needs to change and how it should be delivered to come alive for managers and teams alike.

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7 Expert tips for improving your sales call centre
Call Centre Management Tips

7 Expert tips to improve your sales call centre

July 24, 2015 Last Updated: July 27, 2021
Mark McDermott

If you are looking for ways to improve your sales call centre these 7 expert tips will catapult your performance to new levels!

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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