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March 2, 2021
HomeAuthorsMark McDermott

Articles by Mark McDermott

Mark McDermott
About Mark McDermott

Mark is a dynamic L&D Change Consultant, Account Director and Facilitator/Trainer with over 29 years’ experience in multiple sector/verticals.


Working with businesses to change cultures, Mark helps shape companies strategic learning challenges by articulating what needs to change and how it should be delivered to come alive for managers and teams alike.

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7 Expert tips for improving your sales call centre
Call Centre Management Tips

7 Expert tips to improve your sales call centre

July 24, 2015 Last Updated: December 31, 2019
Mark McDermott

If you are looking for ways to improve your sales call centre these 7 expert tips will catapult your performance to new levels!

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