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May 18, 2026
HomeAuthorsJennie McLaughlin

Articles by Jennie McLaughlin

About Jennie McLaughlin
I have been working in this ever-changing industry for 27 years spanning marketing, sales, executive and commercial roles working across a diverse range of companies including several start-ups, multinationals and self-employed as a strategic adviser. I'm passionate about helping clients solve complex business problems and delivering tangible results to their employees, customers and shareholders.
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How Waterbom nails the customer experience
How to Improve the CX

How Waterbom deliver a great customer experience

July 17, 2017 Last Updated: March 10, 2020
Jennie McLaughlin

If you are going to be in Bali then make sure you experience a trip to the Waterbom Theme Park to see how customer experience should be delivered.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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