David Andrew McQueen | Guest Author on CX Centra

November 21, 2024

May 16, 2017 Last Updated: January 7, 2020
David McQueen

We reveal the 3 key ingredients for great customer experiences that you need to get right in your business to ensure success in a competitive world.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

15 Essential Habits of Amazing Call Centre Team Leaders

June 10, 2020 Last Updated: September 12, 2021
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021

The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020