David Andrew McQueen | Guest Author on CX Centra

May 18, 2026

May 16, 2017 Last Updated: January 7, 2020
David McQueen

We reveal the 3 key ingredients for great customer experiences that you need to get right in your business to ensure success in a competitive world.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.