David Andrew McQueen | Guest Author on CX Centra

June 15, 2026

May 16, 2017 Last Updated: January 7, 2020
David McQueen

We reveal the 3 key ingredients for great customer experiences that you need to get right in your business to ensure success in a competitive world.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
Setting KPIs for Call Centre Team Leaders

October 7, 2021 Last Updated: May 25, 2025

6 Team Building Ideas for your Call Centre

August 29, 2017 Last Updated: December 30, 2019
How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
3 Tips on how to re-engage call centre employees

August 20, 2015 Last Updated: July 12, 2020