David Andrew McQueen | Guest Author on CX Centra

September 3, 2026

Key ingredients for great customer experiences

3 Key ingredients for great customer experiences

May 16, 2017 Last Updated: January 7, 2020
David McQueen

We reveal the 3 key ingredients for great customer experiences that you need to get right in your business to ensure success in a competitive world.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020

Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023

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