David Andrew McQueen | Guest Author on CX Centra

July 24, 2026

May 16, 2017 Last Updated: January 7, 2020
David McQueen

We reveal the 3 key ingredients for great customer experiences that you need to get right in your business to ensure success in a competitive world.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

How to identify your ideal customer

January 4, 2021
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020