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May 21, 2022
HomeAuthorsTrevor Michael

Articles by Trevor Michael

About Trevor Michael
Trevor Michael is a Customer Contact Industry Specialist of Select VoiceCom. He has operated successfully within this niche industry for over ten years across Australia, New Zealand, and Southeast Asia. He enjoys writing, reading, and going to social events.
Website LinkedIn
How to motivate remote call centre agents
Call Centre Management Tips

5 Ways to Inspire and Motivate Remote Call Centre Agents

October 20, 2020 Trevor Michael

COVID has forced contact centres to adapt quickly so we share 5 tips on how you can help inspire and motivate remote call centre agents.

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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How to improve your CX

  • 3 Tips on using technology to improve the customer experience
    How To Use Technology To Improve The Customer Experience
    January 15, 2020 Last Updated: January 20, 2020
  • Customer Service and the empathy economy
    Customer service and the empathy economy 
    May 17, 2021
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    Tips for improving customer support delivery
    December 2, 2020

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
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    Do Happy Employees Provide Better Customer Service?
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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

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POPULAR ARTICLES

The 15 best things about working in a call centre
Call Centre Career Tips

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Why the AHT Metric should be extinct
Call Centre KPIs & Metrics

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 18, 2021

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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About CX Central

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