Tim Mullen | Guest Author on CX Central

November 21, 2024

November 27, 2014 Last Updated: October 13, 2020
Tim Mullen

Its something that you are constantly encouraged to do but there there is a valid reason why benchmarking can be dangerous for business.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?