Justin O'Hehir | Guest Author on CX Central

November 21, 2024

How effective leaders think and act differently

August 31, 2016 Last Updated: January 4, 2020
Justin O'Hehir

Great leadership is no accident. We reveal how effective leaders think to get the best out of their teams with one key skill.

The cost of bad customer service in Australia

July 12, 2016 Last Updated: November 1, 2021
Justin O'Hehir

What is bad customer service costing your organisation? According to the latest research Australian businesses lose over 122 Billion dollars by not providing a great customer experience. Thankfully there is one simple solution to help improve your customer service that is free to implement and costs nothing to purchase.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?