Articles by Justin O'Hehir

Justin O'Hehir
About Justin O'Hehir
Justin O'Hehir is a Human Synergistics facilitator and Director of Performance with People, a Human Resources Consultancy that assist organisations in success through people.
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The cost of bad customer service in Australia
How to Improve the CX

The cost of bad customer service in Australia

July 12, 2016 Last Updated: January 20, 2020
Justin O'Hehir

What is bad customer service costing your organisation? According to the latest research Australian businesses lose over 122 Billion dollars by not providing a great customer experience. Thankfully there is one simple solution to help improve your customer service that is free to implement and costs nothing to purchase.