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September 24, 2026
HomeAuthorsRyan Pell

Articles by Ryan Pell

About Ryan Pell
Ryan is a passionate writer who likes sharing his thoughts and experience with the readers. Currently, he works as a digital marketing specialist at Preply.com. He likes everything related to traveling and new countries.
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Tips on How to Respond to Negative Customer Feedback
How to Improve the CX

Best Ways to Respond to Negative Customer Feedback

March 25, 2021 Last Updated: July 14, 2021
Ryan Pell

Learn how to respond to negative customer feedback with these three tips used to improve customer retention when things go wrong.

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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TEAM LEADERS TIPS

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  • Tips to improve your call centre coaching skills
    5 powerful tips to improve your call centre coaching skills
    May 10, 2017 Last Updated: July 22, 2021
  • 5 Traits of emerging leaders
    The 5 traits of emerging leaders
    January 30, 2015 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • How to improve staff and customer engagement
    5 Tips to improve staff and customer engagement
    December 3, 2014 Last Updated: November 30, 2019
  • Tips on how to create a fun call centre
    How to create a fun call centre
    November 10, 2020 Last Updated: May 10, 2021
  • The link between employee and customer engagement
    Understanding the link between employee and customer engagement
    February 8, 2016 Last Updated: December 27, 2019
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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