CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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July 24, 2026
HomeAuthorsRyan Pell

Articles by Ryan Pell

About Ryan Pell
Ryan is a passionate writer who likes sharing his thoughts and experience with the readers. Currently, he works as a digital marketing specialist at Preply.com. He likes everything related to traveling and new countries.
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Tips on How to Respond to Negative Customer Feedback
How to Improve the CX

Best Ways to Respond to Negative Customer Feedback

March 25, 2021 Last Updated: July 14, 2021
Ryan Pell

Learn how to respond to negative customer feedback with these three tips used to improve customer retention when things go wrong.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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