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May 18, 2026
HomeAuthorsJack Pierce

Articles by Jack Pierce

About Jack Pierce
Jack Pierce is a mentor and leader in the e-learning field and is now the Managing Partner of myRhythm Group - helping clients unleash the human potential of every person in their organisation.
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secrets to great customer service
How to Improve the CX

The secret to great customer service you simply can’t ignore

March 31, 2015 Last Updated: October 13, 2020
Jack Pierce

We reveal the one secret to great customer service you simply can’t do without along with 7 powerful tips to change the culture of your frontline agents.

POPULAR ARTICLES

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    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Facts about working in the Australian Call Centre Industry

    15 things you didn’t know about working in the Australian call centre industry

    September 27, 2016 Last Updated: August 13, 2021
    Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

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    October 7, 2021 Last Updated: May 25, 2025

How to Boost Employee Engagement

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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