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June 15, 2026
HomeAuthorsJack Pierce

Articles by Jack Pierce

About Jack Pierce
Jack Pierce is a mentor and leader in the e-learning field and is now the Managing Partner of myRhythm Group - helping clients unleash the human potential of every person in their organisation.
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secrets to great customer service
How to Improve the CX

The secret to great customer service you simply can’t ignore

March 31, 2015 Last Updated: October 13, 2020
Jack Pierce

We reveal the one secret to great customer service you simply can’t do without along with 7 powerful tips to change the culture of your frontline agents.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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