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May 31, 2026
HomeAuthorsDiv Pillay

Articles by Div Pillay

About Div Pillay

Div Pillay has 17 years of people experience working with blended models of outsourcing and offshoring across Australia, India, Manila, Malaysia and South Africa.


She has a national culture being Australian with a hybrid of being South African Indian! Her personal culture is one of being inclusive, accountable and customer focused.


Her organisation culture is about harnessing people and their diversity to deliver high performance.

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How organisational culture impacts talent acquisition
CX Executive Tips

How organisational culture impacts talent acquisition 

July 23, 2015 Last Updated: November 24, 2019
Div Pillay

We explore how organisational culture impacts talent acquisition and provide some tips on how to achieve a cultural fit in outsourcing, offshoring and M&As.

CX Executive Tips

How HR can help shape Outsourcing and Offshoring success

May 12, 2015 Last Updated: November 24, 2019
Div Pillay

We provide some tips on how HR can improve your Outsourcing and Offshoring success and why they need to be involved in your strategic planning.

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    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
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    15 things you didn’t know about working in the Australian call centre industry

    September 27, 2016 Last Updated: August 13, 2021
    Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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