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December 26, 2020
HomeAuthorsDarren Rushworth

Articles by Darren Rushworth

Darren Rushworth
About Darren Rushworth
Darren Rushworth is the president of NICE APAC. When the world’s leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they’re fully compliant, or enhance their safety and security, they talk to NICE.
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Tips for managing quality for remote contact centre workers
Call Centre Management Tips

Managing quality for remote contact centre workers

December 8, 2020 Darren Rushworth

While the shift to call centre work from home has been rapid, thoughts are now turning to the challenges in managing quality for remote contact centre workers. Thankfully we’ve got a few tips that can help.

7 Benefits of a Cloud-Based Contact Centre platform
Technology (Core)

Benefits of a Cloud-Based Contact Centre Environment 

July 28, 2020 Darren Rushworth

For the contact centre industry it’s been a true game-changer – learn the benefits of a Cloud-Based Contact Centre and how it can benefit your business.

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    Knowledge Management Software

    November 23, 2020 Last Updated: November 24, 2020
    On this CX Central Podcast we talk to Brad Shaw, Managing Director of livepro to learn all about Knowledge Management in contact centres.

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