Luke Shepherd | Guest Author on CX Central

November 21, 2024

May 2, 2017 Last Updated: November 24, 2019
Luke Shepherd

Even if you don’t watch the show Suits, these killer tips to help your career are a sure-fire way to build a long and successful career.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

How to build a staff rewards calendar

April 14, 2016 Last Updated: January 11, 2020
Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020