Chris Smith | Guest Author on CX Central

September 6, 2026

February 3, 2015 Last Updated: October 13, 2020
Chris Smith

The one constant is business is change. We share 3 tips for becoming a successful change manager to drive change in your business.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.