Executives Why customers don’t care about customer service (well, not exactly) June 13, 2017 Last Updated: November 14, 2018Micah Solomon 0 There is a lot of truth behind the line that customers don’t care about customer service. We reveal what they really care about and why it matters.
Call centre management tips 4 Tips for Customer Service recovery when things go wrong January 9, 2015 Last Updated: January 4, 2019Micah Solomon 0 In CX and in life not everything goes to plan so these 4 tips for customer service recovery will help reduce the impact on both the customer and your staff.
Call centre management tips 15 tips for improving customer service January 5, 2015 Last Updated: January 4, 2019Micah Solomon 0 Use these 15 tips for improving customer service in your business as an audit/checklist on how your call centre or CX team is delivering.
