CX Executive Tips Why customers don’t care about customer service (well, not exactly) June 13, 2017 Last Updated: July 8, 2019Micah Solomon There is a lot of truth behind the line that customers don’t care about customer service. We reveal what they really care about and why it matters.
Call Centre Management Tips 4 Tips for Customer Service recovery when things go wrong January 9, 2015 Last Updated: November 22, 2019Micah Solomon If you work in customer service you’ll know not everything goes to plan! These 4 tips for customer service recovery will help get the customer back on side.
Call Centre Management Tips 15 tips for improving customer service January 5, 2015 Last Updated: July 27, 2021Micah Solomon Use these 15 tips for improving customer service in your business as an audit/checklist on how your call centre or CX team is delivering.