Why customers don’t care about customer service (well, not exactly)

June 13, 2017 Last Updated: July 8, 2019
Micah Solomon 0

There is a lot of truth behind the line that customers don’t care about customer service. We reveal what they really care about and why it matters.

4 Tips for customer service recovery for when things go wrong

4 Tips for Customer Service recovery when things go wrong

January 9, 2015 Last Updated: January 4, 2019
Micah Solomon 0

In CX and in life not everything goes to plan so these 4 tips for customer service recovery will help reduce the impact on both the customer and your staff.

15 tips for improving customer service

January 5, 2015 Last Updated: January 4, 2019
Micah Solomon 0

Use these 15 tips for improving customer service in your business as an audit/checklist on how your call centre or CX team is delivering.