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February 25, 2021
HomeAuthorsMicah Solomon

Articles by Micah Solomon

Micah Solomon
About Micah Solomon
Micah Solomon is a customer service consultant, customer service speaker and bestselling business author. 
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Why customers dont care about customer service
CX Executive Tips

Why customers don’t care about customer service (well, not exactly)

June 13, 2017 Last Updated: July 8, 2019
Micah Solomon

There is a lot of truth behind the line that customers don’t care about customer service. We reveal what they really care about and why it matters.

4 Tips for customer service recovery for when things go wrong
Call Centre Management Tips

4 Tips for Customer Service recovery when things go wrong

January 9, 2015 Last Updated: November 22, 2019
Micah Solomon

If you work in customer service you’ll know not everything goes to plan! These 4 tips for customer service recovery will help get the customer back on side.

15 tips for improving customer service
Call Centre Management Tips

15 tips for improving customer service

January 5, 2015 Last Updated: December 2, 2019
Micah Solomon

Use these 15 tips for improving customer service in your business as an audit/checklist on how your call centre or CX team is delivering.

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    Interview with Maksim Lukascuk

    February 20, 2021
    Host Justin Tippett interviews Maksim Lukasuk to discuss the latest in contact centre technology, CX, cloud and automation.

LATEST ARTICLES

  • Delacon adds three clients as pandemic calls increase
    Delacon adds three clients as pandemic calls surge
    February 24, 2021
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    How To Make Customer Service More Digital
    February 24, 2021
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    MaxContact Completes Outbound Call Centre Software
    February 22, 2021

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How to improve your CX

  • Key ingredients for great customer experiences
    3 Key ingredients for great customer experiences
    May 16, 2017 Last Updated: January 7, 2020
  • Commandments of a customer service religion
    The 10 Commandments of a Customer Service Religion
    January 29, 2016 Last Updated: December 2, 2019
  • Why you should use caution with B2B online surveys
    Why you should use caution with B2B online surveys
    May 1, 2017 Last Updated: November 17, 2019

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
  • How and why contact centre agents need to know your ideal customer
    How to identify your ideal customer
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TEAM LEADERS TIPS

  • How to Make Remote Work Engaging and Fun
    How to Make Remote Work Engaging and Fun for Everyone
    January 28, 2021
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    How to ask sales discovery questions
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    How to improve giving feedback to employees
    October 15, 2020

Our most recent posts

  • Delacon adds three clients as pandemic calls surge February 24, 2021
  • How To Make Customer Service More Digital February 24, 2021
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  • Call Centre Reward and Recognition Program February 21, 2021
  • Interview with Maksim Lukascuk February 20, 2021

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