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May 18, 2026
HomeAuthorsErica Sunarjo

Articles by Erica Sunarjo

About Erica Sunarjo
Erica Sunarjo is a professional Content Creator and Editor at The Word Point, a translation services platform. Her career goals revolve around lowering the barriers between online trends and innovations and her readers. In her spare time, Erica enjoys swimming and reading self-development literature.
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CRM/Customer Relationship Management trends in 2020
Technology (Advanced)

4 Customer Relationship Management Trends to Watch

February 11, 2020 Last Updated: October 15, 2021
Erica Sunarjo

These 4 Customer Relationship Management Trends will help increase profit and customer retention in your business.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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