CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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November 3, 2026
HomeAuthorsShaun Thompson

Articles by Shaun Thompson

About Shaun Thompson
Experienced Director with a demonstrated history of working in the marketing within the Telemarketing, Lead Generation and Appointment Setting space.
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What to look for in offshore BPO
Call Centre Outsourcing

Vital qualities of an Offshore BPO Company

July 14, 2021 Last Updated: September 20, 2021
Shaun Thompson

Outsourcing is a viable alternative for many businesses so if you’re in the market for a partner, ensure they have these Vital Qualities of an offshore BPO.

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How to Boost Employee Engagement

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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