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May 21, 2022
HomeAuthorsEfrat Vulfsons

Articles by Efrat Vulfsons

About Efrat Vulfsons
Efrat Vulfsons is a data-driven writer and freelance publicist, parallel to her soprano opera singing career. Efrat holds a B.F.A from the Jerusalem Music Academy in Opera Performance.
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The Challenges of Digital Transformation they don't tell you about
How to Improve the CX

The Challenges of Digital Transformation

August 10, 2021 Efrat Vulfsons

There are a number of challenges of digital transformation for many businesses so these three tips can help increase your odds of success.

How to Improve the CX

Can You Extract Consumer Insights With User-Generated Content?

December 15, 2020 Last Updated: June 21, 2021
Efrat Vulfsons

How businesses are using User-Generated Content (UGC) to extract powerful consumer insights that can improve customer service, sales and more.

How Sentiment analysis is helping businesses understand their customers
How to Improve the CX

Why Is Sentiment Analysis Important In Ecommerce?

November 5, 2020 Efrat Vulfsons

Learn how sentiment analysis helps brands understand more about their customers and how they use this data to gain more customers.

LATEST CX CENTRAL PODCAST

  • image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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    Knosys secures Government Tender
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    It’s time to focus on CX in 2022
    December 22, 2021

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How to improve your CX

  • How to reduce customer churn
    How to reduce Customer Churn
    July 13, 2017 Last Updated: February 27, 2020
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    How to improve First Call Resolution
    August 22, 2016 Last Updated: July 12, 2020
  • Title of 8 Tips to Provide Exceptional Customer Service with a picture of a happy call centre worker
    Tips to Provide Exceptional Customer Service via the Contact Centre
    November 15, 2021

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
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    How to identify your ideal customer
    January 4, 2021

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TEAM LEADERS TIPS

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    Team Leader Job Description
    November 2, 2021
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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

  • Knosys secures Government Tender March 4, 2022
  • It’s time to focus on CX in 2022 December 22, 2021
  • Contact Centre Reward and Recognition Principles December 13, 2021

POPULAR ARTICLES

The false economy of a customer retention strategy
CX Executive Tips

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

The future of CX and six facts you must know
CX Executive Tips

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Why the AHT Metric should be extinct
Call Centre KPIs & Metrics

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 18, 2021

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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About CX Central

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Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

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