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March 7, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

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Introduction to CX (April 2021)

$797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn more about Customer Experience (CX) in this Introduction to CX April 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.

Managing Difficult Customers (April 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers April 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Workforce Management for Team Leaders (April 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.

Customer Experience Management Fundamentals (April 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the April 2021 CX Management Fundamentals training course you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Contact Centre Management Fundamentals (May 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

How to Lead and Manage Call Centre Employees (May 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn how to improve the Employee Experience (EX) in our How to Lead and Manage Call Centre Employees May 2021 online course delivered by Daniel Ord.

Leadership Fundamentals Course

$997
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Super-charge your leadership performance on the online Leadership Fundamentals Course commencing in May 2021. The course is delivered online across 12 bite-sized 2-hour sessions by Leadership Coach and Facilitator Saul Wajntraub.

How to Monitor and Coach Contact Centre Agents (June 2021)

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn best-practice skills on how to deliver feedback and coach for improvement in a contact centre environment and gain the confidence to tackle any situation. You'll learn directly from global contact centre expert in this live, online course delivered over 2 x 4 hours sessions.

Customer Experience Management Fundamentals (June 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Like to add your upcoming event and get more attendees? Click here to learn more

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