CX & Contact Centre Industry Events Calendar
Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.
All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.
Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.
Upcoming Call Centre & CX Events in Australia
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Join us in the Gold Coast as we discuss new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow you to benchmark and learn from the Best of the Best in this field. Click the 'Learn more' button to find out how you can save 10% on all tickets.
In this session we will focus on the contribution data analytics can make in delivering the linkage between operational and business objectives in the contact centre environment. Auscontact members save 50%
This full-day interactive workshop will introduce your team to the principles of innovation, and teach them practical techniques that can be used with teams large or small to embed an innovation culture that will set your business up for success! Auscontact members save $200
This 3-day Workforce Management Essentials course is designed to teach you the foundations of good WFM, and how to implement them in your own business.
Dynamic Leaders Tutelage is a one day program where attendees will learn strategies and tools to lead their teams effectively. Gain the confidence to know when to intervene, where to inspire and, who to influence.
In the Next Level Leadership Melbourne training course, attendees will be challenged to think differently about how they approach their role and take their leaders and teams to the next level.
Transform your contact centre through digital transformation, CX innovation and workforce evolution at the 3rd Annual Government Contact Centre Summit in Canberra, March 2020. Save an extra 10% with our special VIP code
Learn the core skills required to becoming a Customer Experience Manager with these globally recognised skills delivered by leading global trainer Daniel Ord. Save $400 on bookings made before 29 February 2020