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January 24, 2020

CX & Contact Centre Industry Events Calendar

Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.

All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.

Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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Upcoming Call Centre & CX Events in Australia

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February 2020

Customer Contact Week 2020

Date: February 25 @ 8:00 am - February 28 @ 5:00 pm
Organiser: IQPC
Event Type:
Location: The Star Casino Gold Coast, 1 Casino Drive
Broadbeach,Queensland4000Australia
$4999
IQPC Logo Call Centre Conferences

Join us in the Gold Coast as we discuss new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow you to benchmark and learn from the Best of the Best in this field. Click the 'Learn more' button to find out how you can save 10% on all tickets. 

Benefits of Analytics

Date: February 27 @ 7:30 am - 9:30 am
Organiser: Auscontact
Event Type:
Location: Melbourne CBD Venue (TBC) Melbourne,Australia
$80
Auscontact Association Sponsored Event

In this session we will focus on the contribution data analytics can make in delivering the linkage between operational and business objectives in the contact centre environment. Auscontact members save 50%

Innovation Mindset

Date: February 27 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$550
Auscontact Association Sponsored Event

This full-day interactive workshop will introduce your team to the principles of innovation, and teach them practical techniques that can be used with teams large or small to embed an innovation culture that will set your business up for success! Auscontact members save $200

March 2020

Workforce Management Essentials Brisbane

Date: March 17 @ 9:00 am - March 19 @ 5:00 pm
Organiser: Auscontact
Event Type:
Location: Brisbane CBD Venue (TBC) Brisbane,Queensland4000Australia
$3,800
Auscontact Association Sponsored Event

This 3-day Workforce Management Essentials course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

Dynamic Leadership Training Melbourne

Date: March 24 @ 8:30 am - 4:30 pm
Organiser: Auscontact
Event Type:
Location: Melbourne CBD Venue (TBC) Melbourne,Australia
$560
Auscontact Association Sponsored Event

Dynamic Leaders Tutelage is a one day program where attendees will learn strategies and tools to lead their teams effectively. Gain the confidence to know when to intervene, where to inspire and, who to influence.

Next Level Leadership Melbourne

Date: March 25 @ 8:00 am - 5:00 pm
Organiser: Auscontact
Event Type:
Location: Melbourne CBD Venue (TBC) Melbourne,Australia
$560
Auscontact Association Sponsored Event

In the Next Level Leadership Melbourne training course, attendees will be challenged to think differently about how they approach their role and take their leaders and teams to the next level.

2020 Government Contact Centre Summit

Date: March 25 @ 8:30 am - March 27 @ 5:00 pm
$1999
Aventedge Events Logo

Transform your contact centre through digital transformation, CX innovation and workforce evolution at the 3rd Annual Government Contact Centre Summit in Canberra, March 2020. Save an extra 10% with our special VIP code

April 2020

Customer Experience Management Fundamentals

Date: April 13 @ 9:00 am - April 15 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
$2495
CX Skills call centre courses

Learn the core skills required to becoming a Customer Experience Manager with these globally recognised skills delivered by leading global trainer Daniel Ord. Save $400 on bookings made before 29 February 2020

Contact Centre Management Course

Date: April 16 @ 9:00 am - April 17 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
$1995
CX Skills call centre courses

The best contact centre management course on the planet delivered by global expert Daniel Ord. Melbourne April 2020 - Limited spaces so don't miss out! Save $400 with our Early Bird rate ends on 29 February 2020

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