7 things only call centre agents will understand

7 Things only call centre agents will understand

7 things only call centre agents will understand

It’s a special and unique experience working in a call centre where friends for life are made, skills are learnt and customers… well, they can be interesting!

For those of us who have spent hours working on the phones, I’m sure you’ve come to appreciate the little things in life.

Like silence.

The weekends.

Not having to talk to anyone.

But of course, we all need to earn a living right.

So, I’ve come up with a list of things that I think are pretty unique to call centre life.

If you’ve spent any time working in a call centre, I’m thinking you will relate to most of these!

7 things only call centre agents will understand

1. Having to be at your desk 20 minutes early to load up and log in to all the different programs needed before you can take your first call for the shift. IN. YOUR. OWN. TIME.

bob typing in office

2. The little thrill you get when you ‘accidentally’ disconnect a call when speaking to a particularly awful customer.

hang up phone

3. The very short (and increasingly rare!) moments you get between calls and cherishing the moments as if they were your last on Earth.


4. The awkward chit-chat you have to make with a customer trying to cover up how crap your system is when its running slow. Which is MOST OF THE TIME!

dont bond with me

5. Drawing the short straw sitting beside the one colleague who’s voice is so loud that your customer actually thinks they are speaking to them.


6. When despite how terrible you might be feeling, you’re a professional so you try and pretend to be cheerful when speaking to a customer. They really should hand out Academy Awards for some of those performances.


7. That colleague who seems to know absolutely everything about everything and tells you what you should have said on your last call, and how you should have entered it into the system.



So there you have it, 7 things only a call centre worker will understand that we hope gave you a laugh or two!

Don’t forget to follow us on FacebookTwitter or Instagram for the latest memes – we publish a new one most days!

Next steps

Share this content:
Justin Tippett
About Justin Tippett 78 Articles

I'm the founder of CX Group Australia - helping businesses and customer experience professionals to source, deliver and optimise customer experience solutions to drive business outcomes and I'm available for consulting and training services.

I'm also the person responsible for the terrible memes on the Call Centre Legends pagešŸ˜®

When I'm not working, I enjoy pretending that 40 something isn't that old and it's still not too late for a professional sporting career.

Be the first to comment

Leave a Reply