7 things only real call centre agents will understand

7 Things only call centre agents will understand

Only real call centre agents will get these

It’s a special and unique experience working in a call centre where friends for life are made, skills are learnt and customers… well, they can be interesting!

For the real call centre agents that have spent large chunks of their life working on the phones, I’m sure you’ve come to appreciate the little things in life.

Like silence.

The weekends.

Not having to talk to anyone.

But of course, we all need to earn a living right.

So, I’ve come up with a list of things that I think are pretty unique to call centre life that only real call centre agents would truly understand.

If you’ve spent any time working in a call centre, I’m thinking you will relate to most of these!

7 things only real call centre agents will understand:

1. Having to be at your desk 20 minutes early to load up and log in to all the different programs needed before you can take your first call for the shift. IN. YOUR. OWN. TIME.

Only real call centre agents will understand the need to be early for every shift

2. The little thrill you get when you ‘accidentally’ disconnect a call when speaking to a particularly awful customer.

Only real call centre agents will understand the joy in disconnected a call by accident

3. The very short (and increasingly rare!) moments you get between calls and cherishing the moments as if they were your last on Earth.

call centre agents will appreciate that small gap in between calls

4. Only real call centre agents will understand the awkward chit-chat you have to make with a customer trying to cover up how crap your system is when its running slow. Which is MOST OF THE TIME!

Only real call centre agents will understand how tough it is trying to cover the system slowness

5. Drawing the short straw sitting beside the one colleague who’s voice is so loud that your customer actually thinks they are speaking to them.

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6. When despite how terrible you might be feeling, you’re a professional so you try and pretend to be cheerful when speaking to a customer. They really should hand out Academy Awards for some of those performances.

Do you think normal people understand the acting skills required to get through the day?

7. That colleague who seems to know absolutely everything about everything and tells you what you should have said on your last call, and how you should have entered it into the system.

Only call centre agents will understand there is always that one annoying colleague who knows everything

So there you have it, 7 things only a call centre worker will understand that we hope gave you a laugh or two!

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Recommended further reading: 5 Things all call centre agents will relate to

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Justin Tippett
About Justin Tippett 73 Articles

I'm the founder of CX Group Australia and one of the leading authorities on Contact Centres and Customer Experience in Australia. I help businesses to deliver and optimise their customer experience to deliver measurable business outcomes and was named as one of the Top 25 CX Influencers for 2019.


I'm also the person responsible for the memes on the Call Centre Legends page😮


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