B2C

B2C is the acronym of Business to Consumer describing when businesses deal directly with the end consumer.

Some examples include:

  • A customer talking to their energy provider
  • A customer purchasing something at a retail store
  • A customer buying something at a supermarket

Most of the time as you go about your everyday life you would be considered a B2C customer 🙂

When businesses only deal directly with other businesses it is called B2B.

Upcoming Industry Events:


Sharpen the Saw – Manager to Leader

$600
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this Sharpen the Saw - Manager to Leader training course you'll build your skills as a leader to better leverage your team, their ideas, skills and experience.

Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Be the first to comment

Leave a Reply