B2B

B2B is the acronym for Business to Business meaning when businesses deal directly with other businesses rather than a consumer.

The other term you will hear is B2C which is when businesses engage directly with the consumer.

A great example of B2B is our Business Directory where you will find businesses who provide products and services to other businesses.

We also have a dedicated B2B service known as CX Connect that specialises in helping businesses find suppliers of CX and Call Centre products and services.

Simply answer some questions about what you need and we’ll connect you to a shortlist of recommended suppliers each keen to win your business saving you time, money and stress!

Of course, there is always someone trying to come up with an alternative acronym so the other one you might see or hear is B4B (Business for Business).

 

Upcoming Industry Events:


Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

The Heart and Mind of a Winning CX Culture

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this free webinar, Australia's leading customer service expert Jacquie Scammell provides some tips and insight into how to create a winning CX culture in your business.

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