Business Process Automation (or BPA) is the skill of taking very manual processes and utilising computer systems and software to automate either some or all of the process to increase efficiency.
Typically Business Process Automation is used to process things like applications, forms etc.
How do you know if a process is suitable for Business Process Automation?
To determine if a process in your business is suitable for Business Process Automation, ask yourself these three questions:
- Does the process require consistency across the entire business?
- Is the process is repeatable?
- Does the process need to be free from error, every time?
If you’ve answered yes to questions above then BPA is certainly going to help reduce your costs and improve efficiencies which can also lead to a much better customer experience.
If you need some help transitioning functions to automation search our Business Directory for suppliers or use our free CX Connect service and we’ll recommend a shortlist of suppliers perfectly suited to you requirements saving you time, money and stress.