Business Process Automation

Business Process Automation (or BPA) is the skill of taking very manual processes and utilising computer systems and software to automate either some or all of the process to increase efficiency.

Typically Business Process Automation is used to process things like applications, forms etc.

How do you know if a process is suitable for Business Process Automation?

To determine if a process in your business is suitable for Business Process Automation, ask yourself these three questions:

  • Does the process require consistency across the entire business?
  • Is the process is repeatable?
  • Does the process need to be free from error, every time?

If you’ve answered yes to questions above then BPA is certainly going to help reduce your costs and improve efficiencies which can also lead to a much better customer experience.

Next steps

If you need some help transitioning functions to automation search our Business Directory for suppliers or use our free CX Connect service and we’ll recommend a shortlist of suppliers perfectly suited to you requirements saving you time, money and stress.

Upcoming Industry Events:


Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

7 guiding principles for smarter outsourcing!

Free
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Event Organiser:
Derick Lafleur Consulting
Virtual/Online

Are you considering outsourcing for your contact centre or back-office operations? In this FREE live webinar, you will learn about the 7 critical factors you must know in order to avoid common mistakes and make informed decisions. This webinar is hosted by outsourcing and CX expert Derick Lafleur.

Aligning Organisational KPIs around CX Strategy

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this session, Vinod Muthukrishnan, Cisco`s Chief Growth Officer for the Contact Centre Business, will explore two key areas around Customer Experience:

1. Harmonising business goals with CX objectives to achieve desired business outcomes
2. Operationalising CX: How to drive actions and yield effective results?

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