We love our acronyms in the contact centre industry! Now I’d like to pretend that CX is some amazingly clever acronym but sadly its just short for Customer Experience. Bit of a let down hey, much like finding out there isn’t actually a place called Summer Bay in Australia. Now we could also have a debate about how Customer Experience should more likely be shortened to CE but hey, haven’t you got something better to do?

« Back to Glossary Index