Employee Experience

If you weren’t already confused by how Customer Experience equals CX well the same smart folk have decided that Employee Experience equals EX.

I know…

So what is Employee Experience or EX?

Its been simply defined as delivering a positive experience to employees using the simple premise that happy staff equals happy customers (which apparently is good for business).

So is Employee Experience important?

Umm, yes. It really has been all along, its just been called other things like Employee Engagement, workplace morale etc.

According to a study conducted by The Future Workplace and Beyond.com, they revealed that:

  • 83% of HR leaders said “employee experience” is either important or very important to their organization’s success.
  • To improve the EX, HR Leaders are investing in:
    • Training (56%),
    • Improving their workspaces (51%)
    • Giving more rewards (47%).

In Australia where there is high demand for top talent, expect it to play a significant role in using the EX to recruit and retain the best talent.

Is there a link to EX and CX?

Are you really asking that question? Yes, yes and yes. Check out our stats on employee engagement.

How can I improve the EX?

We have a heap of free articles, games and more that can help:

Upcoming Industry Events:

Virtual Coffee: Decision Making

Event Organiser:
CX Skills

This workshop will focus on building your confidence in decision-making, introduce decision-making models, and what to do when you’ve made the ‘wrong’ decisions.

Will AI Kill the Contact Centre?

Event Organiser:

During this webinar, we’ll be exploring whether or not Artificial Intelligence (AI) is going to completely kill off the contact centre.

Customer Experience and the COVID Crisis with Don Peppers

Event Organiser:
CX Central

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

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