ITIL describes processes, procedures, tasks, and checklists which are not organisation-specific, but can be applied by an organisation for establishing integration with the organisations strategy, delivering value, and maintaining a minimum level of competency.
Oh, it goes on…
ITIL allows the organisation to establish a baseline from which it can plan, implement, and measure.
It is used to demonstrate compliance and to measure improvement.
Is ITIL any good?
Perhaps in really large organisations. But in my experience, it gets the way of actually getting things done.
But hey, each to their own and if you like structure and planning things to within an inch of its life to reduce risk, knock yourself out.
Community Service Announcement:
Be careful when mentioning ITIL around IT people as its known to cause high levels of excitement.
And you know what those IT people are like when they get excited…