Off phone meetings

The off-phone meeting is the holy grail of call centre life.

A chance to get off the call centre phones and go to a room where there are no customers annoying you.

OK granted, its normally because you are being ‘trained’ in the latest company processes, products etc which is only marginally better than listening to an actual customer, but hell you’ve got to take what you can get right!

off-phone meeting meme

 

Hang on, so what is an off-phone meeting?

Ok so technically off-phone meetings can be used to discuss a variety of things including:

  • Performance discussions
  • Coaching/training sessions
  • One on one discussions
  • Company updates

Basically, anything that gets you off the phone 🙂

Upcoming Industry Events:


Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

The Heart and Mind of a Winning CX Culture

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this free webinar, Australia's leading customer service expert Jacquie Scammell provides some tips and insight into how to create a winning CX culture in your business.

Be the first to comment

Leave a Reply