PABX

The PABX (or Private Automatic Branch Exchange) or PBX is the brain of the call centre technology enabling you to handle thousands of telephone lines, and reroute the incoming calls to the appropriate extension automatically or through an operator, hold calls in queues etc.

Traditionally you couldn’t run a call centre without a PABX.

And they were expensive.

Servers, interface cards, leads, adapters, installation CDs, expensive calls and an IT department to run them.

However, with the progress of cloud technology and the Internet of Things, it won’t be long before the only place you will find a PABX is in a museum.

The modern PABX for call centres

A hosted PABX uses VoIP and makes accessing powerful call centre software easy along with access to cheap call costs making it a game changer for most call centres.

Learn more about the benefits of a hosted PBX.

Upcoming Industry Events:


Sharpen the Saw – Manager to Leader

$600
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this Sharpen the Saw - Manager to Leader training course you'll build your skills as a leader to better leverage your team, their ideas, skills and experience.

Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

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